Terms of use

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the rules and regulations, privacy policy and Terms of Service for the access or usage of https://www.shaktipeethdigital.com/ (“Website”), Shaktipeeth Digital App or any other Shaktipeeth Digital Channel or Platform.

The Website or App or any other channel or platform is owned and operated by Shaktipeeth Digital Private Limited, a company incorporated under the Companies Act, 2013 with its place of business at Godrej Waterside, Tower 1, Unit No: 504, 5th Floor, DP – 5, Sector – V, Salt Lake City, Kolkata 700091, West Bengal, India.

Shaktipeeth Digital is engaged in the business of making available pre-recorded video contents and site images. A license to view the Content (defined below) is granted by Shaktipeeth to the end-users through the Website/App or any other Shaktipeeth Digital Channel or Platform. Shaktipeeth Digital also provides options of online and on ground Puja services, and other online and on ground services as mentioned and booked through these Shaktipeeth Digital Website/App/Channels/Platforms.

Please read these Terms of Service fully and carefully before using the Website and the services, features, content or applications maintained by Shaktipeeth Digital Private Limited (“Shaktipeeth Digital” “Shaktipeeth” “we”, “us” or “our”).

‘You’ or ‘Your’ or ‘User’ or ‘Subscriber’ or ‘Customer’ refers to the user or viewer of the Shaktipeeth Digital Website/App or any other platform or channel. User is anyone who is visiting, accessing, browsing, or taking Services through these Shaktipeeth Digital mediums.

By accessing the content of any of Shaktipeeth Digital Platform- www.shaktipeethdigital.com (“the Website”), its App, You Tube Channel, its Online and On-ground services or any other platform or Channel, you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available at Shaktipeeth Digital Website. If you object to any of the terms and conditions set out in this agreement then you should not use any of the products or services of Shaktipeeth Digital and leave immediately.

You agree that you shall not use any of the content and services of Shaktipeeth Digital for illegal or immoral purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Shaktipeeth Digital Offerings. You also agree not to compromise the security of the Shaktipeeth platforms or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Certain Services may be subject to additional Terms of Service specified by us from time to time. Your use of such services is subject to those additional Terms and Conditions, which are incorporated into these Terms of Service by this reference. You are requested to update yourself to these new/additional terms from time to time.

These Terms of Service apply to all Users of the Services, including, without limitation, information, and other materials or Services, registered or otherwise.

Eligibility: You represent and warrant that you are at least 18 (eighteen) years of age. Shaktipeeth does not accept agreements and payments from persons under the legal age of 18 years. By submitting your account application, you confirm that you are over 18 years of age or your parent or legal guardian has agreed to accept this Agreement on your behalf. We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time. You are solely responsible for ensuring that these Terms of Service are in compliance with all laws, rules and regulations applicable to you and the right to access the services is revoked where these Terms of Service or use of the Services is prohibited or to the extent offering sale or provision of the Services conflicts with any applicable law, rule or regulation. Further, the Services are offered only for your use, and not for the use or benefit of any third party.

Any information you provide to us for the purposes of registering and setting up your account shall be considered as accurate, complete and updated. You are solely responsible for the activity that occurs on your account and for maintaining the security of the Website and any information you provide on Shaktipeeth Digital Platforms.

Third Party Services: The Services may permit you to link to other websites, services or resources on the Internet, and other websites, when you access third party resources on the Internet, you do so at your own risk. These other resources are not under our control, and you acknowledge that we are not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link does not imply our endorsement or any association between us and their operators. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such Website or resource. Any transaction, dealings or communication otherwise that you may have with such third parties are at your own risk and we make no warranties, express or implied regarding the quality or suitability of the services or products of such third-party vendors.

Payment Method: The terms of your payment will be based on Your Payment Method and may be determined by agreements between You and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on Your Billing Account against subscription fees upon demand. Any order placed through the Shaktipeeth Channels for availing any of the Services cannot be cancelled and any payment once made will not be refunded. The date selected for the puja(s) or offering(s) can be changed after making the requisite payment depending upon the availability of slots on other day. If due to any reasons beyond the control of Shaktipeeth Digital, any Puja or an event scheduled by you is cancelled, the payment will be refunded to you.

Please do not share your card details, login details etc. with our employees or officers or any third-parties to prevent/avoid any fraudulent use of your credit/ debit card and internet banking accounts. Any card information provided on our platforms is completely secured. We take reasonable measures to ensure that every profile’s identity and payment details are highly protected.

Cookies: Cookies are small text files that allow us to help you navigate our website. Shaktipeeth Digital uses cookies to remember who you are and how you use our site. This enables us to create a site with relevant content and effective navigation. You may change your cookie settings on your computer at any time but our site may not work without them.

Modification: Shaktipeeth Digital reserves the right to change any part of this agreement without notice and your use of the Shaktipeeth Digital Website/App or any other channel will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

Shaktipeeth Digital has complete discretion to modify or remove any part of this site without warning or liability arising from such action.

Limitation of Liability: Shaktipeeth Digital will under no circumstance be liable for indirect, special, or consequential damages including any loss of business,revenue, profits, or data in relation to your use of our Website/ App or any other channel.

Media Upload: When you upload or post content on Shaktipeeth Digital Platforms, you grant to Shaktipeeth Digital, a global, non-exclusive, royalty-free, transferable license (with right to sub-license) to use, reproduce, distribute, prepare derivative works of, display, make available to the public, broadcast and publicly perform that Content in connection with the provisions of the service of Shaktipeeth Digital to any geographical territory and any media channel.

Indemnification: You shall defend, indemnify, and hold us harmless, our affiliates and each of our and their respective employees, contractors, directors, suppliers and representatives from all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the services, content, or any security/data breach or hacking of the system/computer (including IT and operational failures) or otherwise from your user content, violation of these terms and conditions, or infringement by you, or any third party using your Account or identity in the Services, of any intellectual property or other right of any person or entity.

Governing Law and Jurisdiction: These Terms of Service shall be governed by and construed in accordance with the laws of India. You agree that any dispute arising from or relating to the subject matter of these Terms of Service shall be governed by the exclusive jurisdiction of courts situated at Kolkata, West Bengal, India.

Other terms & conditions: These Terms of Service are personal to you, and are not assignable, transferable or sub- licensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without consent.

No agency, partnership, joint venture, or employment relationship is created as a result of these Terms of Service and neither party has any authority of any kind to bind the other in any respect.

Our failure to enforce any part of these Terms of Service shall not constitute a waiver of our right to later enforce that or any other part of these Terms of Service. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms of Service to be binding, we must provide you with written notice of such waiver through one of our authorized representatives.

These Terms of Use/Service and Privacy Policy constitute entire agreement between you and us with respect to the Shaktipeeth Digital Services, including use of the Website/App or any of our channels, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to the Services. If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms of Service will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

The contents of the Shaktipeeth Digital Website & App, information, text, graphics, images, logos, button icons, brand names, software code, design, and the collection, arrangement and assembly of content on our platforms (collectively, "Our Content"), are our property. You shall not modify our Content or reproduce, display, publicly perform, distribute, or otherwise use Our Content in any way for any public or commercial purpose or for personal gain.

You are prohibited from downloading any content from the Website or making the content available offline.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

Shaktipeeth, its affiliates and its licensors/licensees, as the case may be shall have, and shall continue to retain, all title, rights and interests in the Website and the Content.

Force Majeure: We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.

Disclaimers: The information is provided on the understanding that Shaktipeeth Digital Platforms are not engaged in rendering advice and personal discretion to be used when making any related decision.

The information contained in our channels are provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of such information on our channels.

We do not guarantee uninterrupted availability of the Shaktipeeth Digital Website/ App or any other Platform or Channel and cannot provide any representation that using these mediums will be error free.

Support: We offer email-based support. You may contact our support by emailing at info@shaktipeethdigital.com. Shaktipeeth does not make any promises regarding how quickly response to your request for support will be addressed. Any suggestions by us regarding use of the Services shall not be construed as a warranty. If you have any questions regarding the Service, please contact us at info@shaktipeethdigital.com. Please note that for the purpose of validation, you shall be required to provide information (including, but not limited to your email address, contact number or registered mobile number, etc.).

Disclaimer: We assure high quality puja rituals conducted by experienced priests, as per vedic process, on behalf of our customers. However, we do not provide any specific guarantee of the results based on the performance of these puja.

Cancellation and Refund Policy

Cancellable and refundable items/ services:

Puja service is cancellable and refundable subject to policy

Refund Policy

An order is eligible for refund in one of following two scenarios:

  1. Cancellation of the service purchased by the customer at least 24 hours before the service fulfilment date
  2. If the Company becomes unable to provide the service (s) already booked, due to any unavoidable circumstances

Policy of scenario #1

  1. Cancellation is only allowed through the website
  2. Upon cancellation request submission an acknowledgement would be sent via email and SMS, whether the cancellation is approved or not. Once cancellation request is approved by the authority, refund would be initiated and the customer would be informed within 24 hours.
  3. Refund may take some time, which may vary according to the refund processing time of bank or payment method/ gateway through which the payment have been made.
  4. Cancellation charge –
    • > 1 day(24 hours) prior to the service fulfillment time- no cancellation charge and full refund
    • >12 hours-<24 hours prior to the service fulfillment time- only 50% of the total amount of the service booked would be refunded
    • < 12 hours from the service fulfillment date – no cancellation is allowed

Policy of scenario #2

  1. Cancellation would be driven by the website
  2. Upon cancellation the customer would be informed immediately via email and SMS. However, Refund may take some time, which may vary according to the refund processing time of bank or payment method/ gateway through which the payment have been made
  3. Full refund will be done

Late or missing refunds

If you haven’t received a refund within 30 days of cancellation customer would be requested to enquire with its Bank and/or payment agent. In case, there is no positive response from the Bank or Payment agent, please contact us at info@shaktipeethdigital.com

This policy is subject to change without any notice